TPAs keep swapping out software every few years, hoping it fixes the claims backlog. It rarely does. The real hold-up isn't inside the platform; it's everything happening around it. A fax nobody read correctly. An email thread that went cold. A compliance rule that took three months to update in the system. Most TPA software gets really good at handling the parts of the process that were never actually the problem. Key Takeaways Most claims delays happen outside the software

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